Privacy and Confidentiality
In line with the privacy and confidentiality Act 1988 (Cth), A Slice of Life will only collect information that is relevant to the care needs of the client or participant. This information is then kept in a secure hard copy filing system, or electronically with access provided to authorised members of our team for the purpose of providing services only. All client information is treated with complete privacy and confidentiality and is not provided to a third party without your expressed consent. The circumstances under which information is required to be shared will be explained to you in-depth when you begin your journey with us.
In line with the Declaration of Human Rights, and the Australian Human Rights Commission Act 1986 (Cth), A Slice of Life implements policies and procedures to prevent direct and indirect discrimination toward participants or their family members. We ensure that clients and participants are treated with the same high level of respect and care regardless of differences in age, gender, culture, beliefs, religions or sexual preference.
A Slice of Life’s cultural diversity policy and procedure outlines how A Slice of Life can offer support to individuals from different cultures. This supports the Racial Discrimination Act 1975 (Cth), in that individuals and families from diverse cultures are not disadvantaged in their ability to access services simply because of cultural differences and due to discriminative practices. Also, procedures are provided in which the different needs of cultures are taken into consideration through communication, and services that are suitable for individuals of varying backgrounds, beliefs and values.
Access and Equity
Also in line with the Australian Human Rights Commission Act 1986 and various state and territory legislation is our policy and procedure toward access and equity. We ensure access and equity to all Australians, regardless of age, disability gender, belief or religion. Everyone has equal opportunities to access support.
A Slice of Life realises that on occasion, a participant or client will want to express dissatisfaction. We believe that complaints are always an opportunity for improvement so our complaints process is transparent. Individuals can make a complaint via email or telephone. The complaint is then documented on our complaints register. Our management team will provide an initial response to the complaint within 48 hours. A Slice of Life prefers to find a happy resolution for our clients and participants within a short period of time, and urgent issues or concerns will always take priority.
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